Shipping and Returns
Shipping & Returns
Shipping Information - within Australia
We offer free shipping within Australia on orders over $30. Products are shipped via Australia Post. Unless otherwise notified we offer same day shipping for items ordered before 2pm or next day shipping for items ordered after 2pm.
The exception is for items on backorder in which case we will contact you with an estimated shipping date and will express post your order.
Easy Returns & Exchanges
We want you to enjoy your shopping experience and believe in providing a fair and reasonable returns policy to our customers. Harper Cosmetics returns policy applies to all purchases made via our website.
All returns must be posted along with proof of purchase to:
PO BOX 134
Morpeth NSW 2321
We strongly recommend posting your return item using a trackable service. Harper Cosmetics will not be held liable if your item is lost or stolen during transit. Harper Cosmetics will not cover returns postage fee's except where an item is faulty or damaged.
Upon receipt of a returned item, a Harper Cosmetics representative will contact you to complete the returns process.
If a refund is offered, the original purchase price will be refunded to the original payment method. If an exchange is offered, you will be offered to exchange for any product to the same value. Refunds will not be offered where the product cannot be returned to head office unopened and in original purchase condition.